OUR POLICIES

RULES OF THE RAILS

By purchasing tickets to the Green Mountain Railroad, each ticket holder agrees to comply with the following conditions. Failure to comply with these conditions may result in the refusal of passage or removal from the property. 

• • Passengers are not allowed on coach steps or vestibules while the train is in motion. 
  • Passengers shall board and detrain only at attended vestibule doors and may not attempt to board or alight from a train while it is in motion. 
  • Passengers agree to keep their head, arms, and all other body parts inside the train at all times. 
  • Passengers will not climb on locomotives, railroad tracks, or any railroad equipment except for passenger cars in the train unless accompanied by an authorized representative of the railroad. 
  • Passengers understand that children must be supervised at all times and must be accompanied by an adult when passing through the train. 
  • Passengers will not smoke in the buildings or on the trains. This includes vaping or use of similar devices.
  • Passengers will help maintain a clean and safe environment by depositing all trash in the proper receptacles found on the trains and around stations. 
  • Passengers agree not to bring outside alcoholic beverages onto this railroads property, cars, or equipment
  • Passengers agree that this railroad shall not be held responsible for delays, submission, or cancellation of its trains. 
  • Passengers acknowledge we may remove or refuse passage to any passenger who appears intoxicated or whose behavior becomes unsafe or objectionable to fellow passengers or railroad representatives at any time. 
  • Passengers agree to follow the boarding and seating instructions given by any railroad representative, and understand that late arrivals may result in separated seating or missing the train. 
  • Passengers understand that non-service animals are not permitted on the property. Passengers agree to have read, and will comply with this railroads policies which can be found on our website policy pages. rails-vt.com.
  • Passengers understand that the Green Mountain Railroad may change motive power, equipment, schedule, and menu without advance notice. In the event of schedule changes, we will do our best to advise of changes in advance but will not be liable, other than the return of ticket fare, for any other damage, costs, or expense incurred by passengers. 

Information for Passengers with Disabilities 

• • The parking areas and buildings in Burlington are ADA compliant. 
  • Our restored historic rail cars were built in an era that did not consider handicap accessibility, and are not ADA compliant. With this in mind, we will do our best to accommodate all passengers. 
  • Due to the tall steps, narrow doors, and narrow aisles, there may be some mobility challenges for some guests.
  • A train wheelchair lift is available at the Burlington platform for guests who are unable to use the stairs. 
  • Our wheelchair lift is designed for total secure usage, incorporating the following features: automatic platform leveling device, high weight capacity (600 lbs), and floating bridge ramps for natural alignment. Our wheelchair lifts are ADA compliant with locking cables for wheelchairs and scooters. 
  • We ask that all guests who may need special assistance for boarding, notify our customer service in advance by calling 800-707-3530 or email at [email protected]
  • All guests who require the handicap lift for boarding will be allowed to pre-board. They, along with their party, will be allowed to board 15-minutes before general boarding. Please arrive at least 30 minutes before your scheduled train ride. 
  • The doorways to enter our rail cars are only 25 inches wide. Please consider the fact that some wheelchairs will not be able to pass through our vestibule doors. 
  • All guests with a walker must be able to fold up and store it in the designated area in each car. 
  • A handicap accessible restroom is available on board our train in car 3089. If someone in your party would like to be close to that bathroom please contact us by calling 800-707-3530 or email at [email protected]
  • If you have any questions about adjustments, modifications, or other options for experiencing our train, please call us at 800-707-3530 or email us at [email protected]

Cancellation Policy 

• • All tickets are subject to a 100% refund if canceled before 4:00 pm EST, the day before your scheduled train ride. 
  • If you booked online there is an online booking fee through our ticket processing system that is non-refundable.
  • We offer a one time rebooking option if you need to change the date of your train ride. If additional rebookings are needed, an additional rebooking fee may be applied. 
  • To cancel or rebook your train ride, please use the link provided on your confirmation email. Please keep in mind that the link will only be active until 4:00 pm EST the day before your scheduled train ride. You may also reply to your confirmation email requesting to cancel or rebook your reservation. 

DAY OF TRAIN CANCELLATIONS

• • •  The Green Mountain Railroad operates on a time sensitive schedule and is not responsible for passengers who miss the train. Please allow plenty of time to commute and consider the weather, construction, and parking. With that said, we also understand that sometimes things happen outside of anyone’s control; If you are worried about missing your train, please call 800-707-3530 or email [email protected] to let us know and we will try our best to reschedule your tickets based on availability. We cannot, however, refund your tickets. Our address is located on our Parking & Directions page as well as on your confirmation email if needed.
    • If you do not try to reach us and you do not show up for the train, we will consider it a no call/no show which will result in no refund or reschedule option without exception.