ON BOARD ACCOMMODATIONS & SEATING
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We do have restrooms on board all of our summer and fall excursions until freezing weather occurs. There are also bathrooms located in the Amtrak Station in Burlington as well as at the Info Center.
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We do have a wheelchair lift to get on the train. However, our historic cars are not ADA compliant. We will try our best to accommodate all passengers. Please see our handicapped policy on our policy page for more details and information.
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We do not have any Narragansett-style (open-air) cars. All of our passenger cars are enclosed with large windows. Our Silver Fleet is fully climate controlled with both heating and air conditioning; our Green Fleet is climate controlled with heating only.
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We operate in all weather conditions and will not delay the train due to the weather. Please be safe while traveling and give yourself extra time if necessary.
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Seating will be automatically generated at the time of purchase for all dinner trains and is processed through our system based on party size and car availability.
If you did not select a private table for two, you will share a table with another couple and each couple will have one window seat and one aisle seat (your seats will be side by side).
All of our tables seat 4 guests, if you have more than 4 guests in your party, you will need to purchase two tables (or more depending on party size) and they will automatically be close together (usually separated by the aisle) as long as they are all under one booking.
Please see our Rules of the Rails for more details.
FOOD & BEVERAGE
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Outside food and drink are NOT permitted on any of our dinner trains or the Lounge 91 excursion.
If you have dietary restrictions/preferences, please indicate that when reserving your tickets.
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Outside alcoholic beverages are NOT permitted on board any of our excursions. We offer a full bar service on all of our dinner train excursions throughout the season. Chartered events may bring alcohol on board if provided by a licensed caterer.
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A meal is provided with your Champlain Valley Dinner Train ticket.
TICKETS
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You can purchase tickets online from the links included on our pages, or in person at our ticket booth located off the bike bath in Burlington near the Echo parking lot. The ticket booth is open Wednesday-Friday from 10 AM to 3 PM and Saturday from 12 PM to 3 PM (We will move over to the Amtrak Platform after 3 PM where you may be able to purchase tickets up until the train leaves). Phone reservations may also be made between 9:00 a.m. and 4:00 p.m., Tuesday – Saturday, we are closed Sunday & Monday. Our customer service line is 800-707-3530.
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Your tickets will be sent to you via email unless you manually selected the will call shipping method upon checkout. Please print or have the barcode ready on your mobile device when arriving at the station to ensure a smooth boarding process.
For questions about will call, please see the next question.
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Burlington – A hostess/ticket agent will be located at a hostess stand on the Amtrak platform at One Main street in Burlington under the green pillars one hour before each departure time. Tickets may also be purchased or picked up in advance during our Ticket Booth hours, Wednesday-Friday 10 AM-3 PM and Saturday from 12 PM – 3 PM
PAYMENT
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We accept all major credit cards for our online ticketing system. Also, we also accept cash at the station. Phone reservations may also be made between 9:00 a.m. and 4:00 p.m., Tuesday – Saturday. Our customer service line is 800-707-3530.
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Yes, you may use a credit/debit card on board our dinner trains.
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Our online ticket platform, Fareharbor, issues an additional tax/fee for each order processed. If you have any questions, please call our customer service line between 9:00 a.m. and 4:00 p.m., Tuesday – Saturday. Our customer service line is 800-707-3530.
CANCELLATIONS & EXCHANGES
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Tickets may be refunded up to 7 days before your event date during our regular business hours (Tues. – Sat., 9 a.m. – 4 p.m.). Ticket adjustments may be able to be accommodated for the Champlain Valley Dinner Train at the last-minute but are dependent on availability. If you have two separate bookings and would like to be seated together, please email [email protected] with your order numbers and request. We do not allow refunds for the following: missed train, no-call/no-show, seat changes due to weather. A non-refundable, one-time exchange for a different date may be processed depending on availability. Please see our Rules of the Rails and additional Policies for more information.
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A non-refundable, one-time exchange for a different date may be processed depending on availability. Exchange requests must be made by the date of the train ride initially purchased. Exchange requests after the original date of travel may not be granted by a ticket agent and will not be eligible for a refund.
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Missing a train can be very inconvenient for both parties. Much like an airport, we operate on a set departure schedule. The railroad understands that, at times, circumstances cannot be avoided and in these instances, we may offer to exchange the ticket(s) for a new date of the customers choosing depending on availability. No refunds may be given unless the customer follows our cancellation policy explicitly above. Please make sure to account for weather and parking while traveling (Burlington may have construction). Please make sure to read your confirmation email in full detail before your event for specific information about your event.
CHILDREN & FAMILIES
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For safety reasons, and to ensure a relaxing experience for all patrons, the Champlain Valley Dinner Train is limited to passengers age 5 and older. We do not allow children under the age of 5 due to the duration and timing of the dinner train. Children must be accompanied by an adult at all times and must be able to use the restroom. We do not offer a children’s menu on these trains. All other trips are welcome to children of all ages.
OTHER
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We do not allow animals on board any of our trains for health and safety purposes. Some passengers may find it uncomfortable to be in the proximity of even the most well-behaved pets. However, Service Animals (animals trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental impairment) are welcome on board. Emotional support animals, comfort animals, and therapy dogs are not service animals under Title II and Title III of the ADA and will not be allowed on board.
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We strongly recommend making reservations for any of our trains to guarantee ridership. However, it is not required for any of our excursions. Tickets may be purchased at the station up until it’s departure time based on availability. Please note that all tickets are first come, first served.
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Burlington may require paid parking by the waterfront. Public parking is available near the boarding location.
Handicap Parking is free in the City of Burlington (as long as it is not a private lot). We recommend parking in the street parking handicap spots in front of One Main, there is an elevator in the building that will take you down to the platform for boarding.
We recommend downloading the ParkMobile App in advanced, this will show you where public city parking is located throughout Burlington and allows you to add more time to your meter right from your phone and it reminds you if/when the meter is about to run out.
Please ask before arrival if you have a large vehicle and we will assist you in finding a parking location.
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No, all of our regularly scheduled trains depart Burlington Station. We have changed our location and schedule based on the increase in freight activity over the last few years.
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All of our train rides are round-trip. We do not offer one-way fares.