Passenger Marketing & Customer Service Representative
Nicole is a Vermont native, born in 1993, and is a 3rd generation railroader. The Vermont Rail System has been in her family for over 50 years. Nicole studied business at Montana State University and moved back to Vermont in March of 2015. With a background in customer service and her love for people, she very much enjoys working as a Passenger Train Representative. Aside from working on the passenger trains, Nicole also works in the headquarters office as our Customer Service Agent working with both freight and passenger services. Her favorite part about working on the railroad is working with her family, both blood and not. She loves the teamwork and also talking to our visitors, making sure their time with us is enjoyable. She is very passionate about her job and ALWAYS has a smile on her face!
Customer Service Representative & Ticket Agent
Brian was born at Illinois Central Railroad Hospital in Chicago, therefore, he has had railroad in his blood from day one. His grandfather was a rail fan and model railroader of sorts. He would often take him to a local commuter station to watch trains. He also built impressive, operational railroad scenes under the Christmas tree each year. He gave Brian his first American Flyer model train when he was 3 years old. Brian's family moved away from Chicago when he was 9. Brian did some model railroading over time, but his love of railroading was pretty much on hold through high school. He spent 4 years in the U S Navy, and had a 31 year career with IBM. He applied for a job with Green Mountain Railroad in 2000 and immediately started as a passenger representative and ticket agent on the Green Mountain Flyer. Over the years he has done most of the non operational jobs on the train. He also does a small amount of office work for the passenger department. At one time, he expressed an interest in becoming an engineer. He did some preliminary training, but due to personal conflicts at the time, he never got his license. Brian is a proud railroader and enjoys sharing history and talking with our passengers. He is known for dressing in his trainman suit or formal conductor uniform on our trains, always making our passengers feel even more welcomed by his "ALL ABOARD!".
Herb was born in Seneca Falls, New York and became a resident of Rutland in 2007. Herb is a House Representative and a Democrat. Representative Russell retired after 34 years of service as an American Airlines International crew member and purser. He attended the University of Kentucky where he majored in political science. Herb founded Friends of Rutland Rail in a successful effort to save the Ethan Allen Amtrak service for Rutland. He currently serves as a board member of Vermont Rail Action Network and Vermont Operation Lifesaver. Governor Shumlin appointed Herb to the Vermont Rail Council in 2013. He currently serves on the House Transportation Committee. He is an active member of Rutland's Creative Economy and a member of the board of Sustainable Rutland. On top of his other duties served to the State of Vermont, Herb is a Passenger Train Representative and Passenger Sales Representative for Vermont Rail System.
Passenger Department Logistics
Bob has been working on the railroad for a very long time. He is a conductor and in charge of the passenger department logistics. Bob helps upkeep and maintain our business car, and is on board almost all of our passenger trains. He loves skiing and used to be a ski patrol man at Nashoba Valley Ski Area. When Bob is not on a train he is on the mountain and he is always telling jokes. Bobs favorite part about working on the Vermont Rail System is the team that he calls family.
Scott J. Whitney has worked for Green Mountain Railroad / Vermont Rail System since July 1981 and is currently the senior card carrying locomotive engineer for VRS. Scott is in charge of overseeing maintenance and upkeep of the current VRS passenger fleet as well as performing numerous other jobs for the railroad. He had always wanted a career in railroading and found out about a job opening on the GMRC via friends during a regular gathering at a local watering hole. Scott lives in Claremont, NH with his wife Lois and has three grown children and two grandchildren.
Janice was born and raised in Delaware. She went to fashion design school in New York City and worked as a textile specialist for Simplicity Pattern. Janice moved to Vermont in 1965 because of her love for skiing. Janice is extremely well rounded and has worked all over Vermont. She worked for the Marketing Department at Killington, she was a ski instructor for Straton Mountain, a cross country ski tour guide at Killington, an art teacher (she is an amazing artist), and now a Passenger Representative for Vermont Rail System. Janice heard about a job opening for our trains through a friend. At first she had no interest and shot the idea down right away but agreed to take a train ride just to see what it would be like. Sure enough Janice started working for the railroad in 2011 and loves the company of visitors from all around the world. Janice does the historical narrations on our fall foliage train rides. Her favorite part about working on the passenger train is seeing a view everyday that you cannot see anywhere else. She also loves the amount of team work involved with her job. Janice is the ultimate sweetheart and as you can see, always laughing and full of smiles.
Jess has been working with the Vermont Rail System for 7 Months now.
She is a second generation Railroader. She loves working with people
and traveling. Besides working for the Passenger Department, Jess also works in the Engine House in Burlington fixing locomotives. She loves working on the Railroad because every day is a new experience and there are so many opportunities for her to learn.